Shipping policy

Shipping, Fulfillment & Return Policies:
Please allow for at least two business days after the day you order for your order to be processed.  During sales, promotions, and holiday periods in general, we will need more time to fulfill your order.  Please note that if you choose a shipping method that says it will get there in a certain number of days (e.g. priority mail), that we still need the time mentioned above to prepare your package to get to the shipper.  Additionally, currently package delivery is regularly running behind so mail and packages are being delivered later than usual and cannot be guaranteed to meet any specific time frame.  

We cannot be responsible for lost, stolen, or mis-delivered packages.

Any free shipping promos or offers are not available for wholesale orders. 

If your order is returned to us as incorrectly addressed we're happy to cancel and refund the order upon your request minus any shipping fees that were paid.  We are also happy to resend it to you if you're willing to pay the re-ship fees.  

Local Pick Ups:
We are open for local pick ups for online orders Monday - Friday 9:30 am to 3:00 pm (barring holidays) and the second Saturday of every month from 10 am to 2 pm.  We will be open Saturday 12/21 from 10 am to 2 pm. We will be closed Tuesday - Thursday of Christmas week and closed on New Year's Day.

Taxes, Tariffs, Duties, and Handling Fees for International Orders:
The fees, taxes, tariffs, and/or duties that your Customs agency and post office add to the cost of delivery need to be paid by the customer directly.  If you reject the shipment and send it back to us to avoid these types of costs, please note that shipping is not refundable and that you are responsible for the cost of return shipping.


Order Cancellation
Should you need to cancel your order before it is shipped, please email us immediately at emily@thesteepingroom.com to do so and wait for a confirmation reply.  If the item has already been fulfilled, it will be too late to cancel the order.

If you order more than the allowed limit of items (e.g. certain matcha offerings), we will cancel and refund all of your order without fulfillment. 

If your order is returned to us as incorrectly addressed we're happy to cancel and refund the order upon your request minus any shipping fees that were paid.  We are also happy to resend it to you if you're willing to pay the re-ship fees.  

Your credit card will be refunded when your card's issuing bank finalizes the refund.  Unfortunately, we are not in control of when the issuing bank or credit card company completes the refund transaction.