Shipping, Return, and Cancellation Policies

Return Policies:
If you would like a refund or replacement, please contact us within 10 days from the date the product was delivered to you (or in the case of local pick ups, from the date the order was fulfilled). We honor refunds or replacements if the item fulfilled was not what you ordered, the item fulfilled is defective, or the the item fulfilled is damaged.  We do not honor exchanges or refunds if the issue is a matter of personal taste preference.  

Please note, because tea is an agricultural product, some seasonal variance is to be expected in the flavor and visual profiles of tea through different harvests times.  We recommend purchasing smaller quantities at first to ensure that you like the tea before making a larger purchases of it.  

Please note - we do not accept returns for tea subscriptions or gift cards. 

Shipping, Fulfillment & Return Policies:
Please allow for at least two business days after the day you order for your order to be processed.  During sales, promotions, and holiday periods in general, we will need more time to fulfill your order.  Please note that if you choose a shipping method that says it will get there in a certain number of days (e.g. priority mail), that we still need the time mentioned above to prepare your package to get to the shipper.  Additionally, currently package delivery is regularly running behind so mail and packages are being delivered later than usual and cannot be guaranteed to meet any specific time frame.  

We cannot be responsible for lost, stolen, or mis-delivered packages.

Any free shipping promos or offers are not available for wholesale orders. 

If your order is returned to us as incorrectly addressed we're happy to cancel and refund the order upon your request minus any shipping fees that were paid.  We are also happy to resend it to you if you're willing to pay the re-ship fees.  

Local Pick Ups:
We are open for local pick ups for online orders Monday - Friday 9:30 am to 3:00 pm (barring holidays) and the second Saturday of every month from 10 am to 2 pm.  We will be open Saturday 12/21 from 10 am to 2 pm. We will be closed Tuesday - Thursday of Christmas week and closed on New Year's Day.

The pick up address is 7801 N Lamar Blvd, Suite F7, Austin, TX 78752. If you use google to get here you need to search for "The Steeping Room Online."


Taxes, Tariffs, Duties, and Handling Fees for International Orders:
The fees, taxes, tariffs, and/or duties that your Customs agency and post office add to the cost of delivery need to be paid by the customer directly.  If you reject the shipment and send it back to us to avoid these types of costs, please note that shipping is not refundable and that you are responsible for the cost of return shipping.


Order Cancellation
Should you need to cancel your order before it is shipped, please email us immediately at emily@thesteepingroom.com to do so and wait for a confirmation reply.  If the item has already been fulfilled, it will be too late to cancel the order.

If you order more than the allowed limit of items (e.g. certain matcha offerings), we will cancel and refund all of your order without fulfillment. 

If your order is returned to us as incorrectly addressed we're happy to cancel and refund the order upon your request minus any shipping fees that were paid.  We are also happy to resend it to you if you're willing to pay the re-ship fees.  

Your credit card will be refunded when your card's issuing bank finalizes the refund.  Unfortunately, we are not in control of when the issuing bank or credit card company completes the refund transaction.